Service Level Agreement (SLA)

A Service Level Agreement (SLA) is a formal contract between a service provider and a customer, outlining expected service performance, uptime, and reliability. SLAs set measurable targets, such as availability, response times, and resolution times, which are used to assess service quality. In DevOps, SLAs play a crucial role in defining the performance and reliability standards that services must meet, serving as a basis for monitoring and continuous improvement.